Welcome to 'Tailor-made Vacations'. By accessing and using our services, you agree to be bound by the following terms and conditions. Please review them carefully.
Booking Process: All bookings are made through our website or contact form. By completing a booking, you accept these terms and conditions.
Payment: Full payment or a deposit is required to confirm your booking. Payment details will be provided via email.
Cancellation Policy: Cancellations must be submitted in writing. Refunds are subject to our cancellation policy as detailed below.
Client-Initiated Cancellations: If you cancel your booking, refunds will be processed according to the following schedule:
Cancellations made more than 30 days before the start date: Full refund minus a processing fee
Cancellations made 15-30 days before the start date: 50% refund
Cancellations made less than 15 days before the start date: No refund
Company-Initiated Cancellations: If we need to cancel your booking due to unforeseen circumstances, we will provide a full refund or offer alternative dates.
Client-Initiated Changes: Requests to modify booking dates or details must be submitted in writing. We will accommodate changes when possible, subject to availability and potential additional fees.
Company-Initiated Changes: We reserve the right to modify your itinerary due to circumstances beyond our control. We will notify you promptly and offer suitable alternatives.
Quality Assurance: We strive to provide high-quality accommodation and dining experiences. However, we cannot guarantee specific standards as they depend on third-party providers.
Client Responsibility: You are responsible for informing us of any dietary restrictions, allergies, or preferences in advance.
Vehicles and Drivers: We provide luxury vehicles and professional drivers to ensure safe and comfortable transportation. We are not liable for delays caused by traffic, weather conditions, or other unforeseen events.
Client Responsibility: Clients must be ready at designated pickup times. Delays may result in missed transportation or additional charges.
Activity Participation: Participation in all activities is at your own risk. We are not responsible for any injuries, accidents, or losses that occur during activities.
Itinerary Changes: We reserve the right to modify itineraries due to weather, safety concerns, or other operational factors. Clients will be notified of changes at the earliest opportunity.
Company Responsibility: We prioritize client safety and take reasonable precautions. However, we are not liable for injuries, illnesses, or accidents beyond our reasonable control.
Client Responsibility: You must disclose any medical conditions, disabilities, or special requirements that may affect your participation. We strongly recommend comprehensive travel insurance.
Data Collection: We collect personal information necessary for booking and providing our services. We are committed to protecting your privacy and handling your data securely.
Data Use: Your personal data will not be shared with third parties except as required to deliver our services, and we comply with applicable data protection laws.
Complaints: Any complaints must be submitted in writing within 7 days of your vacation completion. We will investigate and respond in a timely manner.
Dispute Resolution: Any disputes arising from these terms will first be attempted to be resolved through good-faith negotiation. If unresolved, disputes may be referred to mediation, arbitration, or the appropriate legal jurisdiction.
These Terms and Conditions are governed by and construed in accordance with the laws of [Your Country/Region]. Any disputes arising from or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of [Your Country/Region].
For any questions or concerns regarding these terms and conditions, please contact us at:
