Welcome to 'Tailor-made vacations'. By accessing and using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.
Booking Process: All bookings are made through our website or contact form. By completing a booking, you agree to these terms and conditions.
Payment: Full payment or a deposit is required to confirm your booking. Payment details will be provided via email.
Cancellation policy: Cancellations must be made in writing. Refunds are subject to our cancellation policy, detailed below.
Client-Initiated cancellations: If you cancel your booking, refunds will be processed according to the following schedule:
Cancellations made more than 30 days before the start date: Full refund minus a processing fee.
Cancellations made 15-30 days before the start date: 50% refund.
Cancellations made less than 15 days before the start date: No refund.
Company-Initiated cancellations: If we need to cancel your booking due to unforeseen circumstances, we will provide a full refund or offer alternative dates.
Client-Initiated changes: Requests to change booking dates or details must be made in writing. We will accommodate changes when possible, but additional fees may apply.
Company-Initiated changes: We reserve the right to make necessary changes to your itinerary due to circumstances beyond our control. We will notify you as soon as possible and offer alternative arrangements.
Quality assurance: We strive to provide high-quality accommodation and dining experiences. However, we cannot guarantee specific standards as they depend on third-party providers.
Client responsibility: It is your responsibility to inform us of any dietary restrictions or preferences.
Vehicles and drivers: We provide luxury vehicles and professional drivers to ensure safe and comfortable transportation. We are not liable for delays caused by traffic, weather, or other unforeseen events.
Client responsibility: Clients must be ready at the designated times for transportation services. Delays may result in additional charges.
Activity participation: Participation in activities is at your own risk. We are not responsible for injuries or accidents that occur during activities.
Changes to itineraries: We reserve the right to alter itineraries due to weather, safety concerns, or other factors. Clients will be notified of any changes as soon as possible.
Company Responsibility: We prioritize client safety and will take necessary precautions. However, we are not liable for injuries or accidents beyond our control.
Client responsibility: Clients must inform us of any medical conditions or special requirements. We recommend purchasing travel insurance.
Data collection: We collect personal information necessary for booking and providing our services. We are committed to protecting your privacy.
Data Use: Your data will not be shared with third parties except as necessary to provide our services.
Complaints: Any complaints must be made in writing within 7 days of the end of your vacation. We will investigate and respond promptly.
Dispute Resolution: Any disputes arising from these terms and conditions will be resolved through negotiation. If necessary, disputes may be referred to arbitration or the appropriate legal jurisdiction.
These Terms and Conditions are governed by and construed by the laws of [Your Country/Region]. By using our services, the user agrees that any disputes arising from or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of [Your Country/Region].
For any questions or concerns regarding these terms and conditions, please contact us at:
